Privacy Policy

1. Personal Information We Collect

Identifiers & Contact Details: your name, email, phone, service address, and login credentials if you use an account.

Service & Transaction Details: requested service types, scheduling preferences, special instructions, service notes, invoices, and tokenized payment references (not full card numbers).

Communications: messages via forms, email, or phone, including support and follow-up notes.

Technical & Usage Data: IP address, browser type, device model, visits to website pages, interactions, and analytics from cookies or similar tools.

Referral & Marketing Context: how you reached our site (ads, links, campaigns).

Optional Photos: any "before/after" images you share to help with estimates, quality assurance, or damage documentation.

2. How & When We Collect Your Data

When you request a quote, submit a booking inquiry, complete forms, or sign in. When you communicate with us via phone, email, chat, or social platforms. Automatically while you browse our website through cookies and analytics. From integrated service partners like payment processors or scheduling tools when needed to deliver services.

3. Why We Use Your Information

Service Delivery: scheduling cleanings, matching cleaners, processing payments, and providing support.

Communication: sending confirmations, reminders, and responding to inquiries via email or phone.

Improvement & Security: analyzing site performance, troubleshooting issues, preventing fraud, and refining service offerings.

Promotions (optional): sending marketing messages where you've given permission (you can opt out anytime).

Legal & Compliance: retaining records to meet legal obligations, resolve disputes, or enforce our policies.

4. Legal Basis for Processing

We process data based on your consent, contract needs (booking services), legitimate interests (e.g., improvements, fraud detection), or to comply with legal obligations.

5. Who We Share Data With

We do not sell your personal information. We may share it with:

• Payment & scheduling partners to handle service delivery.
• Email platforms for sending notifications.
• Independent cleaning professionals for job details required to perform your service.
• Service providers (analytics, IT, security) under confidentiality agreements.
• Legal or law enforcement entities when required.

6. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Customer account data is retained for the duration of the customer relationship plus up to 3 years. You may request deletion of your data at any time (see Section 14).

7. Data Security

We implement industry-standard technical and organizational safeguards to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These include encrypted data transmission (HTTPS), access controls, and secure payment processing via PCI-compliant processors. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide functionality, analyze traffic, and improve your experience. These include:

• Essential cookies: required for the site to function (e.g., session management).
• Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics).
• Marketing cookies: used to deliver relevant advertisements.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., review platforms, social media). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us at contact@verdeluxecleaning.com and we will promptly delete it.

11. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your data (subject to legal retention requirements).
• Restriction: request that we limit how we use your data.
• Portability: request your data in a machine-readable format.
• Objection: object to processing based on legitimate interests.

To exercise any of these rights, contact us at contact@verdeluxecleaning.com. We will respond within 30 days.

12. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights, including the right to know what personal information we collect, the right to delete it, and the right to opt out of the "sale" of personal information. Verde Luxe does not sell personal information. To exercise your California rights, contact us using the information in Section 18.

13. Do Not Track

Some browsers transmit "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals. You can manage tracking preferences through your browser's cookie settings.

14. Data Deletion Requests

You may request deletion of your personal data at any time by emailing contact@verdeluxecleaning.com with the subject line "Data Deletion Request." We will process your request within 30 days, subject to any legal retention requirements (e.g., tax records, dispute resolution).

15. Opt-Out of Marketing Communications

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email, visiting our unsubscribe page, or emailing contact@verdeluxecleaning.com. Transactional communications (booking confirmations, receipts, reminders) are not affected by marketing opt-outs.

16. International Data Transfers

Verde Luxe Cleaning operates in the United States. If you access our services from outside the U.S., your data will be transferred to and processed in the United States. By using our services, you consent to this transfer. We take steps to ensure your data is handled with appropriate safeguards.

17. Governing Law

This Privacy Policy is governed by the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising under this policy shall be resolved in the courts of Wayne County, Michigan.

18. Contact Us

Have questions or want to exercise your privacy rights? Contact us at:

Email: contact@verdeluxecleaning.com
Phone: (734) 892-0931
Location: Canton, MI — Southeast Michigan

Last Updated: March 15, 2026

19. Consent

By using our website or services, you acknowledge and agree to our Privacy Policy.