Terms of Service
Welcome to Verde Luxe Cleaning. By booking or using our services, you agree to the terms below. These terms are in place to ensure clarity, fairness, and professionalism in every interaction.
1. Booking & Payment
All services must be booked through our official platform. Full payment is required upon confirmation unless pre-approved. Additional fees may apply for extra services or unusual conditions (e.g., excessive clutter, pet-related messes).
2. Cancellations & Rescheduling
We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations (within 24 hours) may result in a fee of up to 50% of the scheduled service. Repeated short-notice cancellations may affect future booking eligibility.
3. Entry to Property
You must ensure we have secure, safe, and legal access to your property at the scheduled time. Failure to do so may result in a missed appointment fee. If key codes or special entry instructions are required, they must be shared in advance.
4. Service Limitations
We do not provide outdoor cleaning, biohazard removal, or heavy lifting. Services are limited to agreed tasks per booking. Any changes should be communicated in advance. We reserve the right to refuse service in unsafe or unsanitary conditions.
5. Satisfaction Guarantee
If you're not completely satisfied with the cleaning, please contact us within 24 hours. We will revisit the location and address the issue free of charge. After 24 hours, corrections may incur additional fees at our discretion.
6. Liability & Damages
Our staff is insured and trained to treat your property with care. However, we are not liable for damage caused by normal wear, unstable fixtures, or items not disclosed as fragile. Please secure valuables and inform us of any special handling needs.
6a. Reporting Damage or Loss
If you believe an item was damaged or lost during a cleaning, please notify us in writing at contact@verdeluxecleaning.com within 48 hours of the service, including a description and photographs of the affected item(s). Prompt notice allows us to investigate accurately, and we may ask to inspect the item before it is repaired, replaced, or discarded. Verified claims are handled by Verde Luxe and, where applicable, through our insurance. Claims reported more than 48 hours after service, or after the item has already been repaired, replaced, or discarded before we can inspect it, may not be eligible.
7. Pets
We love pets! However, for safety, please inform us in advance if pets will be on the premises. Aggressive animals must be secured during service.
8. Privacy
Your personal information is handled with care. We never sell your data. For full details, see our Privacy Policy.
8a. Communications & Text Messaging
By providing your phone number through any of our forms, you agree that Verde Luxe Cleaning may send you transactional text messages (booking confirmations, reminders, schedule changes, payment receipts) tied to the service you've requested. With your separate, affirmative opt-in, we may also send promotional texts. You can opt out of marketing texts at any time by replying STOP or adjusting your preferences in your customer portal. Reply HELP for support. Message frequency varies; message and data rates may apply. For full disclosure see Section 3a of our Privacy Policy.
9. Right to Refuse Service
We reserve the right to refuse or discontinue services for any reason, including but not limited to unsafe conditions, harassment, or failure to comply with our terms.
9a. Non-Solicitation of Our Cleaners
The cleaners we assign to your home are recruited, background-screened, trained, and supported by Verde Luxe at significant cost. While you receive services from us, and for 24 months after your most recent cleaning, you agree not to directly or indirectly solicit, hire, or engage any cleaner introduced to you through Verde Luxe to perform cleaning services outside of our platform. If a cleaner is hired or engaged in violation of this section, you agree to pay Verde Luxe a placement and training fee of $2,500 per cleaner. This fee is a reasonable estimate of our recruiting, screening, and training investment and is not intended as a penalty. This provision restricts you as our customer and does not limit any cleaner's own right to work.
10. Policy Updates
We may revise these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of these updates.
Last Updated: July 18, 2026